Communications

The Communications Division operates with a board, with members from the City of Boerne, Kendall County, and the City of Fair Oaks Ranch. The board members are in contact throughout the year but formally meet 3-4 times to discuss the upcoming year’s budget based on calls for service. The budget for each entity is based on a percentage of usage that is calculated by the respective agencies’ calls for service and documented traffic stops. This board has been in place for over 10 years now and has functioned quite well using this criteria when determining their budget. There are many public safety jurisdictions seeking to combine services as a unified multi-agency dispatch center in an attempt to reduce costs within their respective communities. The City of Boerne is the host for communications and is responsible for the day to day operations and personnel.


The Communications Division provides public safety communications for all public safety organizations in Kendall County, which includes seven fire departments, emergency medical services, the Kendall County Sheriff’s Department, the Fair Oaks Ranch and the Boerne Police Departments, Texas Parks and Wildlife, Texas Department of Public Safety, along with utilities personnel. The Communications Division is accountable for answering emergency 911 calls, non-emergency calls on the department’s administrative telephone lines, operation of the computer aided dispatch (CAD) system, the records management system (RMS), the i-Info notification system, Active911 Fire/EMS paging system, monitoring the City’s security camera system, monitoring the Public Safety building’s silent alarm system, walk-in traffic in the police department lobby after hours (weekends/holidays) and radio dispatch for all on-duty police, fire, EMS and utility departments. The Communications Division is also responsible for entering, removing and modifying persons, vehicles and articles in the Texas Crime Information Center’s (TCIC) system and the National Crime Information Center’s (NCIC) system. 

COMMUNICATIONS CENTER STATISTICS

In 2015, the Communications Division provided public safety communications for all public safety organizations in Kendall County, which includes seven fire departments, emergency medical services, the Kendall County Sheriff’s Department, the Fair Oaks Ranch and the Boerne Police Departments, Texas Parks and Wildlife, Texas Department of Public Safety, along with utilities personnel. The Communications Division is accountable for answering emergency 911 calls, non-emergency calls on the department’s administrative telephone lines, operation of the computer aided dispatch (CAD) system, the records management system (RMS), the i-Info notification system, Active911 Fire/EMS paging system, monitoring the City’s security camera system, monitoring the Public Safety building’s silent alarm system, walk-in traffic in the police department lobby after hours (weekends/holidays) and radio dispatch for all on-duty police, fire, EMS and utility departments. The Communications Division is also responsible for entering, removing and modifying persons, vehicles and articles in the Texas Crime Information Center’s (TCIC) system and the National Crime Information Center’s (NCIC) system. In 2015, the Communication’s Division switched from 8 hour shifts to 12 hour shifts. With these shifts, we hope to have more dispatchers working at any given time.

In 2015, the Communications Division answered 31,853 emergency 911 calls which increased 32% from 2014. This increase is a result of more citizens utilizing the 911 number via cell phones versus the non-emergency line.

The Communications Division generated 50,736 calls for service, in 2015 which includes citizen reported and officer initiated activity. These calls are not just police specific; they include fire, ems, utility and animal control calls. The total number of calls for service increased 4.8% from 2014.

CALLS FOR SERVICE– 2 YEAR COMPARISON

                                                     2014             2015 

CALLS FOR SERVICE                  12,924            19,245

COMMUNICATION CENTER ACTIVITY-- 2 YEAR COMPARISON

                                                            2014               2015                        Difference

911 CALLS                                       24,119            31,853                32.06%          

TOTAL CFS                                     48,425            50,736                  4.8%

 

 



  
 

 

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