Communications

The Communications Division operates with a board, with members from the City of Boerne, Kendall County, and the City of Fair Oaks Ranch. The board members are in contact throughout the year but formally meet 3-4 times to discuss the upcoming year’s budget based on calls for service. The budget for each entity is based on a percentage of usage that is calculated by the respective agencies’ calls for service and documented traffic stops. This board has been in place for over 10 years now and has functioned quite well using this criteria when determining their budget. There are many public safety jurisdictions seeking to combine services as a unified multi-agency dispatch center in an attempt to reduce costs within their respective communities. The City of Boerne is the host for communications and is responsible for the day to day operations and personnel.


The Communications Division provides public safety communications for all public safety organizations in Kendall County, which includes seven fire departments, emergency medical services, the Kendall County Sheriff’s Department, the Fair Oaks Ranch and the Boerne Police Departments, Texas Parks and Wildlife, Texas Department of Public Safety, along with utilities personnel. The Communications Division is accountable for answering emergency 911 calls, non-emergency calls on the department’s administrative telephone lines, operation of the computer aided dispatch (CAD) system, the records management system (RMS), the i-Info notification system, Active911 Fire/EMS paging system, monitoring the City’s security camera system, monitoring the Public Safety building’s silent alarm system, walk-in traffic in the police department lobby after hours (weekends/holidays) and radio dispatch for all on-duty police, fire, EMS and utility departments. The Communications Division is also responsible for entering, removing and modifying persons, vehicles and articles in the Texas Crime Information Center’s (TCIC) system and the National Crime Information Center’s (NCIC) system. 

COMMUNICATIONS CENTER STATISTICS

In 2017, the Communications Division provided public safety communications for all public safety organizations in Kendall County, which includes seven fire departments, emergency medical services, the Kendall County Sheriff’s Department, the Fair Oaks Ranch and the Boerne Police Departments, Texas Parks and Wildlife, Texas Department of Public Safety, along with utilities personnel. The Communications Division is accountable for answering emergency 911 calls, non-emergency calls on the department’s administrative telephone lines, operation of the computer aided dispatch (CAD) system, the records management system (RMS), the i-Info notification system, Active911 Fire/EMS paging system, monitoring the City’s security camera system, monitoring the Public Safety building’s silent alarm system, walk-in traffic in the police department lobby after hours (weekends/holidays) and radio dispatch for all on-duty police, fire, EMS and utility departments. The Communications Division is also responsible for entering, removing and modifying persons, vehicles and articles in the Texas Crime Information Center’s (TCIC) system and the National Crime Information Center’s (NCIC) system.

In 2017, the Communications Division answered 25,197 emergency 911 calls which decreased 15% from 2016.

The Communications Division generated 63,935 total calls for service in 2017 which includes citizen reported and officer initiated activity. These calls are not just police specific; they include fire, ems, utility and animal control calls. The total number of calls for service increased 6% from 2016.

CALLS FOR SERVICE– 2 YEAR COMPARISON

                                                     2016             2017

CALLS FOR SERVICE                  27,250            29,077                 

COMMUNICATION CENTER ACTIVITY-- 2 YEAR COMPARISON

                                                    2016               2017              Difference

911 CALLS                                   29,966            25,197                  -15%        

TOTAL CFS                                  60,206            63,935                  6%

 

 



  
 

 

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