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1. Who do I call to find information on road closures, emergency evacuations, emergency shelters, or mass power outages, etc..?

For road closures, emergency evacuations, emergency shelters, or mass power outages, please call one of the following numbers:

• (830) 816-7350
• (830) 816-7351
• (830) 816-7352
• (830) 816-7353

Service is available in English and Spanish.

2. How do I submit a compliment or complaint on a dispatcher?

If you have a compliment, question, or concern about your 9-1-1 experience, you may contact the on-duty communications shift supervisor or the telecommunications supervisor at (830) 249-8645. You may also email the telecommunications director. We are interested in your feedback!

3. Who can I contact with questions about 9-1-1 services?

For 9-1-1 service questions you may contact the Communications Supervisor.